- Engineering · 11 min read
Guardrails that actually work: a field guide to safe AI agents
Constrained action spaces, approval gates, and eval suites — the concrete architecture behind agents you can trust with real operations.Priya Nambiar · Jul 14, 2026 - Voice AI · 10 min read
What sub-second latency changes about phone automation
Below one second of response time, callers stop treating voice AI like a phone tree. The UX cliff is real, and it changes what you can automate.Sameer Desai · Jul 7, 2026 - Strategy · 10 min read
Build vs. buy for enterprise AI: a decision framework
Six questions that resolve 90% of build-vs-buy debates — with the cost curves that make the answer obvious.Lena Rodrigues · Jun 30, 2026 - Engineering · 10 min read
RAG is not dead, your retrieval is just bad
Chunking, reranking, and evaluation practices that took our clients from 60% to 94% answer accuracy on internal knowledge.Priya Nambiar · Jun 23, 2026 - Automation · 10 min read
The economics of document automation in 2026
Real unit costs from insurance and banking deployments — and the volume threshold where AI extraction pays for itself in one quarter.Sameer Desai · Jun 16, 2026 - Voice AI · 11 min read
Disclosure, consent, and compliance for AI phone agents
A practical compliance checklist for voice AI across India, the US, and the EU — what regulation actually requires today.Arjun Venkatesh · Jun 9, 2026 - Automation · 10 min read
Stop measuring AI projects by accuracy
Accuracy is a model metric, not a business one. The four numbers your CFO actually cares about, and how to instrument them.Lena Rodrigues · Jun 2, 2026
Showing 8 of 8 articles
Browse by category
Browse by tag
- evaluation
- AI governance
- AI strategy
- ROI
- voice AI
- AI adoption
- AI agents
- AI metrics
- AI procurement
- AI safety
- build vs buy
- call automation
- chunking
- compliance
- consent
- conversation design
- document automation
- EU AI Act
- guardrails
- intelligent automation
- latency
- PCI DSS
- production readiness
- prompt injection
- RAG
- reranking
- retrieval
- unit economics
- vector search
- vendor evaluation
One useful email a month
What we learned deploying AI this month — patterns, pitfalls, and numbers. No fluff.
Unsubscribe in one click. We never share your address.
Prefer a reader? Subscribe to the RSS feed.